FAQs

What types of beauty tools do you offer?

Chase Kart specializes in a curated selection of beauty essentials, including ultra-soft makeup puffs and versatile makeup brush sets. These products are designed to enhance your makeup application experience and ensure a flawless finish.

Are your makeup tools suitable for beginners?

Yes, our products are specifically designed to be beginner-friendly. We focus on providing high-quality tools that are easy to use, making them ideal for individuals who are new to makeup application.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at chas3kart@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

Do you accept exchanges?

We do not process direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is damaged or defective?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away at chas3kart@gmail.com so we can address the issue promptly.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.